Privacy Policy

Insurance customers use Sentanis to work on their claim files. Claim files can include information about policyholders, claimants, and other people involved in a claim. We process that claim data on behalf of the customer, under our agreement with that customer and according to its instructions. The customer decides what claim data is provided to Sentanis and how it is used, and the customer’s own privacy notice describes its practices.

If you have a question about information in a claim file, please contact the insurance company handling the claim. If you contact us instead, we will refer you to that customer.

• Account and contact information. Name, work email address, phone number, organization, and role, when you are given access to the Sentanis service, ask for a demo, or contact us.
• Sign-in information. Information needed to sign you in, which may come from your organization’s identity provider or from the sign-in service we use.
• Service usage information. Records of activity in the Sentanis service, such as sign-ins and the actions taken on a claim, which we keep for security and audit purposes.
• Website usage information. Pages viewed on this website, page-performance measurements, and limited technical details about errors. Like most websites, our hosting provider also records technical information such as IP address, browser type, and request time in server logs.
• Customer claim data. As described above, processed on behalf of our insurance customers.
• Mobile phone numbers. From people who choose to receive text messages from the Sentanis service, as described below.

This website does not use advertising or cross-site tracking cookies. The Sentanis service uses cookies that are needed to keep you signed in.

• To provide, operate, maintain, and secure the Sentanis service.
• To respond to your requests and communicate with you about the service.
• To send account and claim notifications by text message to people who have opted in to receive them.
• To understand how the website and service are used and improve them.
• To detect, investigate, and prevent security incidents, fraud, and misuse.
• To comply with legal obligations.

We use customer claim data only to provide the service to the customer it belongs to, as that customer’s agreement allows. We do not sell personal information.

• Service providers. We use other companies to help us run Sentanis. They include providers of cloud hosting and infrastructure, database hosting, sign-in and identity, AI model and document-processing services that analyze selected claim content for the service, error monitoring and website analytics, and email and text-message delivery. These providers process information on our behalf to provide their services to us.
• Our customers. Information in a customer’s Sentanis workspace, including activity records of its users, is available to that customer.
• Legal and safety reasons. When we believe it is required by law or legal process, or needed to protect the rights, safety, or security of Sentanis, our customers, or others.
• Business transfers. As part of a merger, acquisition, financing, or sale of all or part of our business.
• With your direction. When you ask us to share it, or agree that we may.

These categories do not include text-messaging opt-in data or consent, which we treat as described in the next section.

The Sentanis service can send automated text messages with account and claim notifications. We send these messages only to people who give us their mobile number and agree to receive them. Consent to receive text messages is not a condition of purchase.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to opt out at any time. Reply HELP for help, or email matt@sentanis.ai.

We use your mobile number only to send the messages you agreed to receive and to keep a record of your consent and any opt-out. We do not sell mobile phone numbers or text-messaging opt-in data or consent, and we never share them with third parties or affiliates for their marketing or promotional purposes. We share them only with the service providers that deliver the messages for us.

The text-message section of our Terms of Service also applies to these messages.

We keep personal information for as long as we need it for the purposes described in this policy, including to provide the service, meet our agreements with customers, resolve disputes, and comply with legal obligations. Customer claim data is kept and deleted according to the customer’s agreement and instructions. We keep records of text-message consent and opt-outs for as long as we need them to honor your choice and show that we did.

We use administrative, technical, and physical safeguards designed to protect information, such as access controls, encryption, and audit logging. Our Security page describes how the service protects claim data. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.

Depending on where you live, you may have the right to ask for access to, correction of, or deletion of your personal information, or to object to some uses of it. To make a request, email matt@sentanis.ai. We may need to confirm your identity before we act on a request. If your information is in a claim file we process for an insurance customer, we will refer your request to that customer.

You can stop text messages at any time by replying STOP.

The website and the Sentanis service are not intended for children, and we do not knowingly collect personal information from children through them.

Sentanis is based in the United States. Information we collect may be processed in the United States and in other countries where our service providers operate.

We may update this policy from time to time. When we do, we will post the new version on this page and change the effective date above.

Questions about this policy or about your information can go to Sentanis, Inc. at matt@sentanis.ai.